Maintenance FAQ's

Why do I need a professional lawn care company? 

We have the tools and the equipment to make sure your job gets done properly and safely. We have high levels of training so we can stay up to date on information in all departments.

Why do some parts of my lawn look better then others?

Every part of your lawn has a personality and a story of its own. Soil type, pH levels, shade VS sun, different grass types in different parts of the lawn, along with a million other reasons. This is why it is so important to have us soil test your lawn, ask us for suggestions about your irrigation system and it is always a good idea to find out the history on your house also (any previous construction, spills, trees removed, extended foundation under the house, etc)

How long should my family stay off of the lawn after an application?

We recommend 24 hours

Why should I have you apply fertilizer?

Fertilizer if done by a trained and licensed professional like us, will help the lawn become stronger and greener. This will actually help the lawn fight drought, disease, insects and weeds.

Do I need grub control on my lawn?

Grubs and other insects live in our lawn every year no matter what we do. Proper care, control and watering is what determines how much damage they will do.

Do you use granular or liquid treatments on my lawn?

Our 5 rounds of fertilizer, lime, grub control, H3O, insect control and starter fertilizer are all granular. Our post emergent weed and insect control and mosquito control are liquids.

Why cut my lawn regularly?

Mowing the lawn is a very important part of proper yard care.Some benefits that come along with mowing the lawn on a regular basis may not be as immediately obvious to the untrained eye. Mowing the lawn helps keep your lawn healthy and eliminates some of the pests from the grass at the same time.  

What height will you cut my lawn?

The proper height for mowing your lawn depends on the type of grass in your yard, the season, and the growing conditions. Generally, during the spring and summer we cut at 3-3.5" and during the fall we cut at 3". Cutting the lawn any shorter will cause stress and damage to the lawn which in turn will make the lawn brown. Keeping the lawn excessively tall and then cutting it will cause even more stress then cutting it too short. When you cut your lawn, you should only be taking 1/3 of the blade of grass off. By taking more then 1/3 of the blade off grass off, the lawn may stop growing completely. Root growth slows when this happens, in turn, makes the lawn a lot weaker.  

What does de-thatching my lawn during the spring cleanup actually do?

Controlling thatch is one of the most important - and most overlooked - parts of lawn care. Thatch is simply the layer of dead grass, roots, and debris that accumulates between the soil surface and the green grass blades above. By de-thatching the lawn, you are allowing more air-flow and nutrients to get in to the lawn so it can stay healthy. 

What happens if it rains on my mow day?

If it is just one day, we will bump our schedule one day. If we are supposed to get a few days of rain, we will do what we need to, like send out extra crews a day before the rain to make sure every lawn gets cut. If it is light rain or mist, we will do our best to get everything cut as long as the lawn is not soaked.

Are you licensed to apply fertilizer and pesticides?

Yes, we have 2 employees who are licensed in Massachusetts to apply fertilizer and pesticides. We are also insured for this service as well.

Construction FAQ's

Are you fully licensed and insured?

Yes, upon request, we can send you our information.

Are you certified to install my hardscapes?

Yes, we are ICPI certified

What if my lighting system needs repairs? I just moved into my house and I do not know the brand name.

We will handle any and all repairs needed to your system, we install and maintain all  major brand lights.

If you design and install my new landscape, how do I maintain it?

Any landscape that was installed by Tibur Landscaping and Irrigation, Inc can be maintained by us as well.

How do I compare apples to apples when choosing a landscape company to do my hardscapes?

It is next to impossible. Think of an art gallery, and all that gets said by critics about the items "in" the gallery, and those that are "not in" the gallery, but should be. Just using the word "art" to describe something can easily start an argument! Find out who does the quality and style of landscaping you want, and then work with them. 

I have received 3 quotes and the numbers are so different, why?

We hear this often. The landscape industry remains one that is largely 'unregulated' in terms of industry standards and license requirements. The result is wide range of company "types." You can hire the part-timer with a truck and one mower who decided to start a business on-the-side, the local 10-man small business, or a large national company with 100 local employees. Each will have different operating costs, access to materials, and hourly rates. Our goal is to provide realistic and fair pricing for high-quality work, we are also ICPI certified and have our hydraulics license to legally run heavy machinery on your property.

Irrigation FAQ's

How can I be sure I will get a good working system?

A good system will meet all of your watering needs, work for years to come with minimal maintenance. We use all components of professional grade.

How much should I water my lawn with my new system?

Our professional technician will set the clock on your system for the particular needs of your lawn. Sunny areas will be watered more then shade areas.

How long does it take to install my new system?

It takes 1 to 2 days to install a system depending on the size of the system. 

What happens to my existing lawn during an installation?

When we do the installation we use a machine called a Ditch Witch that pulls the pipe under ground. This machine helps minimize lawn damage, but it all depends on what is actually in the sub soil. When the system is complete we strive to achieve the look as if we were never there.

Snow / Ice FAQ's

Do you plow/shovel residential's also?

No, we do commercial only

Goose Control FAQ's

What is the difference between sending your dog out opposed to my own dog?

Our dog, Rebel, is trained to send the geese in certain directions, she is also trained to stay a safe distance away from them to avoid being bit. Herding is in Rebel's blood, she enjoys her job and keeping the fields clean.

Is the dog up to date on all of her shots?

Yes, documentation is kept in the truck as well as in the office and can be sent upon request.

Is it safe for kids to play with Rebel when she is working?

Well Rebel loves kids, just like any working dog, you do not want to break her concentration. If kids want to approach her, please ask the handler first and approach her slowly with your hand out so she can sniff you.

General FAQ's

Do your crews speak English?

Yes, all Tibur employees speak English, we have 2 employees who are are fluent in Spanish also and 1 who is fluent in American Sign Language

Do you have a drug and alcohol policy?

Yes, all of our new employees are tested upon hiring & we also do random testing during the season

How do you do your billing?

Most of our customers get their bills emailed to them once a month, but we also can send you a paper bill in the mail. We also allow online bill pay with any major credit card. We accept Master Card, Visa and Discover

When should I contact you about a project? 

You should contact us as early as possible so we can get a quote together for you to look over and get you on the schedule as soon as you return your quote. 

Is there a charge to get a quote?

No, all quotes are free regardless of the department.